Terms and conditions of sale

General Contracting Conditions through the website.

This website belongs to Cunipic Animals de Companyia SL, with CIF B25582818 and address at C/Estació, 54 Vallfogona de Balaguer, Lleida, cp 25680, a/e. The use of the purchase channels from the page www.store.cunipic.com entails the acceptance of these conditions.

Product availability

Todos los pedidos de productos están sujetos a la disponibilidad de los mismos. En este sentido, si se producen dificultades en cuanto al suministro de productos o si no quedan artículos en stock, Cunipic Animals de Companyia SL se pondrá en contacto con el cliente informando de la incidencia y acordando la devolución del importe, un cambio de producto o una nueva fecha de entrega.

Negativa a tramitar un pedido

Cunipic Animals de Companyia SL se reserva el derecho de retirar cualquier producto de este sitio web en cualquier momento y de quitar o modificar cualquier material o contenido. Aunque haremos lo posible para tramitar siempre todos los pedidos, pueden darse circunstancias excepcionales que nos obliguen a rechazar la tramitación de algún pedido después de haber enviado la Confirmación de Pedido, por lo que nos reservamos el derecho a hacerlo en cualquier momento, a nuestra sola discreción.
No seremos responsables frente a usted o frente a cualquier tercero por el hecho de retirar cualquier producto de este sitio web, con independencia de si este producto ha sido vendido o no, quitar o modificar cualquier material o contenido del sitio web o por negarnos a tramitar un pedido una vez que le hayamos enviado la Confirmación de pedido.

price and payment

The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.

We will not be obliged to supply you with any products at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the price error is obvious and unambiguous.

You can make the payment by credit card, debit card or through the PayPal system. When making the payment, an encryption system protected with an SSL certificate system will be used. The data that the user enters is not stored in our system.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

Envíos

The courier companies for all shipments on the info.store@cunipic.com website are SEUR, MRW and GLS for national shipments and GLS or Fedex for international shipments. To consult the delivery times and the available countries, consult here.

The shipping costs stipulated in the "shipping costs and conditions of sale" section only correspond to the ordinary shipping costs to the destination. Cunipic will not be responsible for possible additional expenses that may arise from customs management, this is a charge that will always be assumed by the final client/recipient.

By contracting the service with Store.cunipic.com we only guarantee delivery to the place of destination, but customs formalities are the responsibility of the recipients or clients, who must first find out about the export and import conditions of their corresponding country.

If the sender is responsible for paying additional expenses, referring to tariffs, taxes and customs fees of his country, and he refuses, it will be the sender who must bear the expenses, regardless of whether the merchandise is destroyed, abandoned or abandoned. returned to the country of origin.

The exact amount to which the customs fees and duties will amount will not be known until the merchandise is released by the authorities and is totally unrelated to store.cunipic.com.

Returns and right of withdrawal

Once the order has been confirmed by Cunipic Animals de Companyia SL, no cancellations or returns will be accepted except in the case of one of the following two cases:

Error in the delivered order: Cunipic Animals of Companyia SL or the carrier has served a different product than the one the customer ordered.
Poor product condition: If the product is in poor condition and sufficient graphic documentation is provided to verify it. This claim will be subject to the corresponding waiting time in the event that the poor condition of the product is caused by transport. The processing time will be determined in this case by the transport company that made the shipment.

In order to be entitled to a refund, in addition to one of the following two cases, no product must have been consumed and Cunipic Animals de Companyia SL will be informed by e-mail within 48 business hours of receipt of the order. . In the event that Cunipic Animals de Companyia SL confirms by e-mail one of the following cases, the client must send the product to the offices of Cunipic Animals de Companyia SL against reimbursement, except if Cunipic Animals de Companyia SL provides another alternative Shipping. To exercise the right of withdrawal, the client must contact Cunipic Animals de Companyia SL at the address info.store@cunipic.com or at the address pienso@cunipic.com, or by calling +34 973 43 23 63.

Generalities

Cunipic Animals de Companyia SL will pursue the breach of these conditions as well as any improper use of its website, exercising all civil and criminal actions that may correspond to it by law.

Cunipic Animals de Companyia SL reserves the right to deny or withdraw access to its website and/or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions of Access and Use.

The headings of the different clauses are for information only, and will not affect, qualify or expand the interpretation of the General Conditions.

In the event of a discrepancy between the provisions of these General Conditions of Access and Use and the General Conditions of Contract, the provisions of the latter will prevail. In the event of a discrepancy between the provisions of these General Contract Conditions and the particular conditions that may exist on the website, the provisions of the latter will prevail.

In the event that any provision or provisions of these General Conditions of Access and Use were considered null or inapplicable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or non-application will not affect the rest of the provisions of the same or the General Contract Conditions.

The non-exercise or execution by Cunipic Animals de Companyia SL of any right or provision contained in these General Conditions will not constitute a waiver thereof.

Personal information

The personal data and the information that accredits the purchase that the Client makes will be kept in electronic support. Personal data (name, email address, address) will be processed in the following terms. Cunipic Animals de Companyia SL, as data controller, will process the customer's personal data in order to register the people with whom there is a relationship because they receive company products, send information and bill. The legitimacy of the treatment will be the fulfillment of a contractual relationship. The data will be communicated to the Tax Administration. The client may exercise the rights of access, rectification, deletion, opposition to treatment and request for limitation by contacting Cunipic Animals de Companyia SL. You can consult additional information on the protection of personal data at this link.

Food quality and safety policy

CUNIPIC manufactures and markets feed and snacks for pets, combining tradition and innovation. The Quality, Safety and Legality of the service, as well as the respect and preservation of the Environment, are commitments that the organization assumes as the basis of a strategic decision and commitment to the client, on which its image and success depend. and its position in the market.

A perfect synchronization between all our departments manages to satisfy all the needs of our clients quickly and efficiently, guaranteeing that the products will maintain their quality and safety during the manufacturing processes.

We assume as our own the VALUES of the quality and safety of our products as an objective in our daily work based on the following principles:

Comply with the requirements established in the Food Safety System, the applicable legal requirements and the client.
Ensure the development and compliance with hygiene guidelines.
Maintain exhaustive traceability.
Continuously adapt to changes in our environment, and especially to the demands of our clients, being agile and quick in detecting opportunities for improvement or innovation, as well as in their implementation.
Promote the spirit of continuous improvement as the basis of daily work, seeking the most efficient and effective solutions.
Promote the development potential of all those people involved in the execution of all processes, their capacity for learning, growth and values that are the basis on which personal and professional pride is based on a job well done.
Promote ethical and honest behavior in our company.
Establish measurable objectives aligned with the safety guarantee of the products supplied.
Promote active communication with all parties involved in guaranteeing the safety of our product.
Promote and improve the culture of food safety with the involvement of all workers.

To carry out this Food Safety Policy, Management relies on its organization to which it transmits this Policy and the general lines of action, seeking that they assume the commitment regarding food safety in their work and identify with the image of the business. All this allows CUNIPIC to grow and have the recognition of its clients, complying with an ethical and labor responsibility.

This Food Safety Policy is disseminated, assumed and put into practice by all levels of the organization, committing itself to the Continuous Improvement of the service provided.

Approved by Josep Piqué Garcés 06-2021