Privacy policy

Last updated: September 15, 2023

In order to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, www.erapetfood.com has updated its Privacy Policy and web terms of use.

The Privacy Policy of PETS AWAY STORE SL describes the firm’s practices in relation to compliance with Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as GDPR).

PETS AWAY STORE SL acknowledges that privacy is important to you. We want to provide you with information on how we collect, use, and disclose information, which is why this Privacy Policy outlines the privacy practices for the data we collect through:

1. The websites we operate and from which you access this Privacy Policy, as well as other websites, blogs, or online communities owned by PETS AWAY STORE SL and its group companies.

2. The software applications that we provide for use on computers or mobile devices (the “Applications”).

3. The social media platforms in which we participate, from which you access this Privacy Policy (collectively, our “Social Media Pages”).

4. HTML-formatted email messages that we send to you with a link to this Privacy Policy, and through your communications with us.

5. The request for products or services.

We refer to our websites, applications, and social media pages collectively as the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Policy.

Data controller of your personal data

The data controller of personal data is PETS AWAY STORE SL with Tax Identification Number (CIF) B-10862597 and address at C/ 11 DE SETEMBRE,18, Lleida, 25680.

PETS AWAY STORE SL, as the data controller, ensures an appropriate and consistent level of protection for individuals’ personal data that is subject to processing, in accordance with the GDPR. The company processes personal data lawfully, with full responsibility, and in accordance with the legal bases that allow the processing, as per Article 6 of the GDPR.

We would like to inform you that PETS AWAY STORE SL maintains relationships with users through company-owned blogs, through which you can access information and subscribe to newsletters.

In order to comply with the General Data Protection Regulation, PETS AWAY STORE SL applies the principle of transparency in the processing of personal data, providing interested individuals with concise, easily accessible, complete, and understandable information. Additionally, an email address is provided for the exercise of rights such as access, rectification, erasure, restriction of processing, data portability, and objection. Requests sent to this email address, info@erapetfood.com, will be addressed promptly and effectively.

Collection of personal information

“Personal Information” refers to data that identifies you individually or is related to an identifiable person. Our entity may collect various types of Personal Information in accordance with the law, such as:

• Name
• Gender
• Mailing address
• Phone number
• Email address
• Financial information under certain circumstances
• Preferred language
• Important dates, such as birthdays, anniversaries, and special occasions
• Goods and/or services purchased
• Identification of social media accounts, profile picture, and other publicly available data, or data available when linking your social media and loyalty accounts. Item in list number 2

If you provide us or our service providers with any Personal Information about other individuals in connection with the Services, you represent that you have the authority to do so and to allow us to use such information in accordance with this Privacy Statement.

How we collect personal information

We collect Personal Information in several ways:

• Service requests
• We also collect Personal Information when you attend activities or promotional events that we organize or participate in, or when you provide your Personal Information to organize an event.
• We collect Personal Information when you make a request by phone, communicate with us via email. These communications may be recorded for quality control and training purposes.
• We collect Personal Information from independent professionals who have a relationship with PETS AWAY STORE SL.
• We collect Personal Information from companies when we enter into a licensing or similar contract to sell goods and services of PETS AWAY STORE SL. These companies are independent, and this entity is not responsible for the data processing they perform or for any of their policies or practices.
• We collect demographic data and other data provided by you.

We collect other data that are generally not revealing of your specific identity and are not directly related to an individual. These include:

• Personal Information from public databases, Through your browser or device. We collect certain information through your browser or device automatically, such as your MAC (Media Access Control) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the online Services (e.g., Applications) you use. We use this information to ensure that the online Services function properly.

• Application usage data. We collect certain information when you download and use an Application, such as App usage information, the date and time the App accesses our servers, and what information and files have been downloaded to the App based on your device number.

• Information collected through Cookies. . We collect certain data from cookies, which are data stored directly on the computer or mobile device you are using. Cookies allow us to gather information, such as browser type, time spent on the online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use the information for security purposes, to facilitate navigation, display information more effectively, gather statistical information, personalize your experience while using the online Services, and recognize your computer to assist you in using the online Services. We also collect statistical information about the usage of the online Services to continually enhance their design and functionality, understand how they are used, and help us resolve issues. You can refer to our Cookie Policy for more details.

Cookies also allow us to select which of our advertisements and offers might be of interest to you and display them when you use the online Services or send you marketing emails. We also use cookies and other technologies to track responses to online advertisements and marketing emails.

If you do not wish for us to collect data through cookies, you can find information on how to control cookies at http://www.allaboutcookies.org/manage-cookes/index.htm.

You can choose to accept cookies by changing your browser settings or managing your tracking preferences by clicking on “Tracking Preferences” at the bottom of our homepage. However, if you do not wish to accept cookies, you may experience inconvenience when using the online Services. For example, we may not be able to recognize your computer, and you will need to log in each time you visit. You will also not receive our advertisements and offers that are relevant to your interests and needs. At this time, we do not respond to “Do Not Track” signals from your browser.

• Pixel tags and other similar technologies. We collect data using pixel tags (also known as web beacons and clear GIFs) in connection with some online Services to, among other things, track user actions on the online Services (including email recipients), measure the success of our advertising campaigns, and compile statistics about the usage of the online Services.

• Analytics. We collect data through Google Analytics and Adobe Analytics, which use cookies and other technologies to gather and analyze data about the usage of the Services. These services collect data about the usage of other websites, applications, and online resources. You can learn more about Google’s practices at www.google.com/policies/privacy/‌partners/ and can opt out by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. You can learn more about Adobe and opt out of analytics activities at http://www.adobe.com/privacy/opt-out.html.

• Your IP address. We collect your IP address, which is a number assigned to your computer by your Internet Service Provider (ISP) automatically. Each IP address is automatically identified and recorded in our server logs when a user accesses the Services online, along with the time of the visit and the pages visited. We use IP addresses to calculate usage levels, diagnose server problems, and manage the online Services. We may also deduce your approximate location by knowing your IP address.

• Aggregated data. We can aggregate the data we collect, and this aggregated data will not personally identify you or any other user.

Purposes

We use Personal Information to provide you with information about products and new offers as detailed below:

• To provide services and manage business relationships with customers, facilitate reservations, and send confirmations or messages.
• Sending commercial communications.
• Personalizing your requests according to your personal preferences.
• Communicating offers tailored to your personal preferences.
• Fulfilling legal obligations applicable to the Data Controller.

We will use the Personal Information to manage our business relationship with you, as we have a legitimate interest. Additionally, we will use the Personal Information to communicate with you with your consent. In some cases, we will ask you to provide Personal Information or other data directly. If you do not provide the requested data (*), we may not be able to provide the requested information or services.

Recipients

Your personal data will not be transferred to any third party outside of the PETS AWAY STORE SL Group. For these purposes, we inform you that CUNIPIC ANIMALS DE COMPANYIA SL or MASKOPIK PETFOOD S.L. is also part of the Group. The latter is a company that offers products complementary to those marketed by PETS AWAY STORE SL and may be of interest to consumers.

In certain circumstances, your data may also be disclosed to public bodies and authorities (administrative or judicial) in cases where legal regulations require it.

Entities Outside the Controller

This Privacy Statement does not address the privacy, data, and practices of entities that own websites or blogs outside the PETS AWAY STORE SL group, and we are not responsible for them. The inclusion of a link on the website does not imply that we or our affiliates endorse the linked site or service, unless the privacy statement of that link expressly indicates so. We do not have control over the collection of your Personal Information by third parties, nor are we responsible for their use and disclosure of it.

We are also not responsible for the collection, use, disclosure, privacy policies, and security practices of other organizations, such as Facebook, Apple, Google, Twitter, YouTube, Instagram, Microsoft, RIM, or any other app developer or provider, social media platforms, operating systems, including any Personal Information you disclose to other organizations.

External Advertisers

This Privacy Statement does not address the privacy, data, and practices of entities that own websites or blogs outside the PETS AWAY STORE SL group, and we are not responsible for them. The inclusion of a link on the website does not imply that we or our affiliates endorse the linked site or service.

We may use external advertising companies or third-party marketers to display advertisements or sell products. We may use external advertising companies or marketers to display advertisements or sell products. To do so, these companies may place or recognize a unique cookie in your browser (including the use of pixel tags).

Security

In our company, we strive to use reasonable organizational, technical, and administrative measures to protect Personal Information. However, it cannot be guaranteed that a data storage or transmission system is 100% secure. If you suspect that your interaction with us is no longer secure (e.g., if you believe the security of your account is compromised), please notify us immediately using the information provided below.

Access and retention alternatives

You have alternatives regarding how we use your data, which is why we provide you with the necessary information to make the decisions you deem appropriate.

If you no longer wish to receive informational or marketing emails, you can choose to unsubscribe or follow the instructions contained in any of the emails we send you.

We will strive to fulfill your request as soon as possible. Please note that if you choose not to receive further marketing emails from us, we may still send you important administrative messages that you cannot opt out of.

How you can access, change, or delete your Personal Information:

If you wish to review, correct, update, delete, restrict, or remove the Personal Information you have previously provided to us, or if you wish to receive an electronic copy of your Personal Information to transmit it to another company (if the law protects your right to data portability), you can contact us at info@erapetfood.com or at our registered office address C/ 11 DE SETEMBRE,18, Lleida, 25680.

In your request, please clearly indicate which Personal Information you wish to change, if you want to delete your Personal Information from our database, or the limitations you wish to set regarding our use of your Personal Information. For your protection, we can only implement requests with respect to Personal Information associated with the email address used to send your request, and we may need to verify your identity before implementing the changes. We will endeavor to fulfill your request as promptly as reasonably possible.

Please note that we may need to retain certain information for record-keeping purposes or to complete a transaction that you initiated before requesting the change or deletion. There may also be residual information that will remain in our databases and other records that will not be removed.

In the event that you do not receive a satisfactory response and wish to file a complaint or obtain further information regarding any of these rights, you can contact the Spanish Data Protection Agency (www.agpd.es).

Retention

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, that is, as long as the information relationship or requested service is maintained and deletion is not requested.

Data will also be retained if there is a legal obligation to do so.

Sensitive data

Unless we specifically request it, please do not send or share with us any Sensitive Information or Data (e.g., social security number, official identification number, information related to ethnic or racial origin, political opinions, religion and other beliefs, health, biometric or genetic characteristics, criminal history, membership in trade unions, criminal or administrative proceedings, or judgments).

Transfer to other countries

In accordance with Article 13 of the GDPR, we inform you that there are no plans for transfers to a third country or international organization.

Updates to this Privacy Statement

The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last modified. Any changes will take effect when we post the updated Privacy Policy on the website.